Terms of Use

Last updated: 22 September 2026

These terms govern your use of gotransfers.net and your dealings with GO Transfers. We have written them to be practical and easy to understand. By using the website or requesting a transfer, you agree to these terms. Mandatory consumer rights always continue to apply.

1. About our service

GO Transfers provides information, quotations and arrangements for passenger transfers. A request sent through the website, by email, telephone or message is not a confirmed booking until we expressly confirm the journey details and price.

2. Quotations and confirmation

Please provide accurate pickup and destination details, date, time, passenger count, luggage, flight number and any special needs. A quotation is based on the information supplied and may change if the route, timing, passenger count or requirements change. The final price, included services, payment method and any special conditions will be communicated before confirmation.

3. Passenger responsibilities

• Check the confirmation and tell us promptly about any mistake or change.
• Be ready at the agreed pickup point and provide a working contact number.
• Follow reasonable safety instructions from the driver and all applicable laws.
• Tell us in advance about unusually large luggage, sports equipment, mobility needs, pets or child seats.

The person making the booking is responsible for ensuring that all passengers know the relevant journey details and these terms.

4. Children, luggage and special requests

Child seats, additional luggage capacity, accessibility support and other special arrangements are subject to availability and must be requested before confirmation. We will tell you about any effect on the price or vehicle before you accept the booking.

5. Changes, delays and cancellations

Contact us as early as possible if your plans change. We will make a reasonable effort to accommodate changes, but availability cannot be guaranteed. Any cancellation charge, waiting charge or no-show condition must be disclosed to you before the booking is confirmed; no undisclosed fee will be added later.

For airport pickups, please provide correct flight details. We will use reasonable efforts to monitor material flight changes when this has been agreed, but airlines, airports, traffic and third-party systems remain outside our control.

6. Drivers and transport partners

A journey may be performed by GO Transfers or by a selected transport partner. We share with the assigned provider only the information reasonably needed to carry out the transfer. Where a partner performs the journey, the identity and role of the provider may be communicated in the confirmation or before pickup.

7. Vehicles

Vehicle images on the website are illustrative. The exact model is not guaranteed, but any replacement should be suitable for the confirmed passenger and luggage requirements and of a comparable category where reasonably possible.

8. Payment

The accepted method, currency and timing of payment will be stated before the booking is confirmed. Unless expressly stated otherwise, a displayed or quoted price applies only to the specific journey and vehicle described in the quotation. You are responsible for charges arising from material changes you request after confirmation, but only where those charges are explained and accepted.

9. Our responsibility

We provide the service with reasonable care. To the extent permitted by law, we are responsible for direct and reasonably foreseeable loss caused by our breach. We are not responsible for delay or loss caused by events outside reasonable control, inaccurate information supplied by the customer, or failure by a passenger to follow agreed pickup instructions.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or mandatory consumer protections.

10. Events outside reasonable control

Severe weather, road closures, accidents, strikes, border restrictions, public authority action and similar events may affect a journey. We will communicate known disruption and seek a reasonable alternative where possible.

11. Website use and intellectual property

You may use the website for lawful personal or business enquiries. Do not interfere with its security, submit false requests or reuse its text, branding or visual content without permission. Website information may change and should not be treated as a guaranteed offer unless included in a confirmed quotation.

12. Complaints

If something goes wrong, contact us promptly with the booking details so we can investigate fairly. Email [email protected] or call +359 897 227 771. We aim to acknowledge a complaint within a reasonable time and give a clear response after reviewing the relevant facts.

13. Law and consumer rights

These terms are governed by Bulgarian law. If you are a consumer, this does not remove any mandatory protection or right to bring a claim in the competent court available to you under applicable law.

14. Contact

GO Transfers
Email: [email protected]
Phone: +359 897 227 771