Transfer Service Terms

Last updated: 22 September 2026

This page summarises how a transfer with GO Transfers works. It should be read together with our Terms of Use and Privacy Policy.

Before we confirm

Send us the pickup place, destination, date and local pickup time, passenger count, luggage, flight number where relevant and any special request. We will reply with availability, the proposed vehicle or category, the price, payment method and any journey-specific condition. Your booking exists only after you accept those details and we confirm it.

Pickup and contact

Please be ready at the agreed point and keep the telephone used for the booking available. If you cannot find the driver, contact us before leaving the pickup point. For airport or station collection, the meeting instructions will be included in the confirmation.

Flight delays and waiting

Where flight monitoring has been agreed and reliable information is available, we will make reasonable efforts to adjust pickup after a delay. Included waiting time and any possible additional charge will be stated before confirmation. We do not add a waiting or no-show charge that was not disclosed in advance.

Changes and cancellation

Tell us as early as possible about a different date, time, route, flight, passenger count or luggage requirement. We will confirm whether the change is possible and whether it affects the price. Any cancellation condition or fee must be communicated before you confirm the booking.

Passengers, luggage and special equipment

Passengers must comply with seat-belt rules and reasonable safety instructions. Child seats, pets, wheelchairs, sports equipment and oversized luggage must be requested in advance. Transport depends on suitable capacity and legal safety requirements.

Vehicles and partners

Photographs show a vehicle category rather than a guaranteed make, model or colour. If substitution is necessary, we will aim to provide a suitable vehicle for the confirmed group and luggage. A vetted transport partner may perform the journey; essential booking data will be shared with that partner for this purpose.

Payment and receipts

The currency, payment method and due time will be agreed in the confirmation. Please do not send payment to a different account or person unless the change is verified directly with us using the contact details below.

Problems during a journey

Please contact us promptly so we have a fair opportunity to help. Give the booking name, journey date and a short description of the issue. We will review the available information and respond clearly.

Contact

GO Transfers
Email: [email protected]
Phone: +359 897 227 771