Privacy Policy
Last updated: 22 September 2026
GO Transfers (also referred to as “we”, “us” or “our”) respects your privacy. This policy explains, in plain language, what personal data we use when you visit gotransfers.net, ask for a quotation or book a transfer.
1. Who is responsible for your data?
The data controller is GO Transfers. You can contact us at [email protected] or +359 897 227 771.
2. What data do we collect?
Depending on how you use our services, we may process your name, telephone number, email address, pickup and destination details, travel date and time, number of passengers, luggage information, flight details, special requests and the content of messages you send us. Our website may also record technical data such as IP address, browser type, device information, cookies and basic security logs.
Please do not send us sensitive information that is not necessary for arranging your journey.
3. Why do we use your data?
- To respond to enquiries, prepare a quotation and arrange or perform a requested transfer.
- To communicate about pickup details, delays, changes and customer support.
- To keep the website secure, prevent misuse and improve our service.
- To meet legal, accounting or regulatory obligations.
- To send optional marketing only where you have given consent. You may withdraw consent at any time.
Our legal bases are the steps needed before entering into a contract and performance of a contract, compliance with legal obligations, our legitimate interests in operating a safe and reliable service, and consent where the law requires it.
4. Who receives your data?
We share only the information needed to provide the service. Recipients may include the driver or transport partner assigned to your journey, hosting, email and IT providers, payment providers where applicable, professional advisers and public authorities where the law requires disclosure. Our partners may use the data only for the agreed purpose and must protect it appropriately.
5. International transfers
If a service provider processes data outside the European Economic Area, we use an appropriate legal safeguard, such as an adequacy decision or approved contractual clauses, where required.
6. How long do we keep data?
Enquiries that do not become bookings are normally kept for up to 12 months. Booking and transaction records may be kept for up to 5 years, or longer where a statutory accounting, tax or legal period applies. Marketing data is kept until you withdraw consent. Technical logs and cookies are kept only for the period needed for their stated purpose.
7. Your rights
Subject to the conditions in the GDPR, you may request access, correction, deletion, restriction or portability of your data, and you may object to processing based on legitimate interests. You can withdraw consent at any time without affecting earlier lawful processing.
To exercise a right, email [email protected]. We may need to verify your identity before acting on a request. You also have the right to complain to the Bulgarian Commission for Personal Data Protection (CPDP/KZLD) or the supervisory authority where you live.
8. Cookies
We may use essential cookies needed for the website to function and, only with consent where required, optional analytics or marketing cookies. You can change or withdraw your cookie choice through the available cookie settings and your browser settings.
9. Security
We use reasonable technical and organisational measures to protect personal data. No internet transmission is completely risk-free, so please contact us promptly if you believe your information has been misused.
10. Children
Our booking service is intended for adults. A parent or guardian should make arrangements involving a passenger under 18.
11. Changes to this policy
We may update this policy when our services or legal obligations change. The latest version and update date will always appear on this page.
12. Contact
GO Transfers
Email: [email protected]
Phone: +359 897 227 771